As a general policy, Generic Conferencing does not provide refunds for unused services. Refunds may be allowed if a customer's service is not working for reasons within the control of Generic Conferencing, or if an error has been made by Generic Conferencing on charges to the customers.

If a customer requests a refund, it must be requested within 30 days of a charge, and the customer must also supply a reason for the refund request. If Generic Conferencing determines a refund is appropriate, the money for the requested transaction is refunded back to the customer. If the refund is for a recurring billing product, then the return policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in a cancellation of future service.

If customers request a cancellation for their recurring billing product no future charges will be charged to their account. Keep in mind, a cancellation will not generate a refund - it will only stop any future charges.

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